This KLM Transceiver powers up and we get audio from the speaker, however we’re unable to receive a signal. Further, we’re not getting any power output. The bottom line is this… You’ll receive your item on time and in perfect condition regardless of how big, heavy, or delicate your item may be! WHAT’S INCLUDED IN THE SALE: You will only receive what is shown in the photographs. If you do not see it in the photos, it is likely not included in the sale. That includes manuals, packaging, power cords, etc. ABOUT US: Our company, Ham & HiFi, is located in Sparks, NV. Everyone in the shop is a ham operator and some have been licensed for more than 50 years.